The Indian customer is one of the customers with a large single order since I entered the carbide industry, the customer learned about our company through the official website, and then contacted us by phone and WhatsApp friends to deepen the communication. Because of the epidemic, the customer did not send the technical department and purchasing department to visit our company to discuss, but we have communicated with the customer back and forth by email and video confirmation, so that the customer has a full understanding of our strength, the customer is very satisfied with our company's production scale and production equipment, the product professionalism is very recognized.

After communication, we learned that the customer is a strong company, belongs to the local larger enterprises, mainly in the steel industry, the demand for carbide high temperature resistant plate products is very large. And we are focused on high-quality carbide production and processing custom integration enterprise, with professional technical service team, advanced equipment and technology, with special production and processing technology and carbide formula, is a national high-tech enterprises, fully able to meet the customer's needs for refractory brick products, this product for product performance requirements are very high, requiring 1200°high temperature does not oxidize and hardness is not affected by wear resistance, the product is very high. Refractory brick appearance size precision requirements are very high, requiring mirror polishing. We do not use recycled materials, can provide raw material material report, or for product precision requirements, our factory has CNC center, a variety of imported processing equipment, such as: CNC lathe, surface grinding centerless grinding machine, slow walking wire, etc., high precision tolerance can reach a few mu, finish we can do mirror polishing effect, we have diversified production lines can meet customer needs, quality assurance, through the ISO certification system, and strictly in accordance with the system implementation, more than 20 processes each will be tested, finished product testing before leaving the warehouse, unqualified products never flow.

From the cooperation period to understand that customers often have problems with the use of products, I learned to report to the professional and technical personnel, personnel through a detailed understanding to give solutions, after cooperation, the customer said very feel that we solve their technical problems for many years, and our product quality is very good, long wear life, reduce the loss of products, reduce the cost of customers and improve production efficiency. During the cooperation period, our products have cracked and not wear-resistant, through hard communication, team assistance, the customer finally solved all the problems that the customer had used, the customer still trust us very much and reached the follow-up cooperation.